{"xsrfToken":"d2a814e1bd02e754a4808face323c562b6f38b05_lout","branding":{"id":"3","key":"cs","name":"Customer Service","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00d4a4","headerLinkHoverBGColor":"#00d4a4","headerBadgeColor":"#00d4a4"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b65a8ebc-0dc5-4a1c-99c8-a5b6dfc9256e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZWNjMmE1Mi00MzRjLTRlYmItYWE1My00ODM4YjI5ODEyMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI2NWE4ZWJjLTBkYzUtNGExYy05OWM4LWE1YjZkZmM5MjU2ZSI6WyJyZWFkIl19LCJleHAiOjE3NDU0OTk5NDksIm5iZiI6MTc0NTQ5OTM0OX0.8LAmiJsGOBgAg6H6Sx8925-ux1XQJY_DRGNxmqLkhJ4&client=6ecc2a52-434c-4ebb-aa53-4838b298120b&mode=fit","logoId":"b65a8ebc-0dc5-4a1c-99c8-a5b6dfc9256e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the MidChains Help Center","sharedPortalName":"MidChains Help Center","userInitialAnnouncementHeader":"Fraud","userInitialAnnouncementMessageWiki":"<p>If you notice activity on your account that you didn't perform or your account has been compromised, send an email to fraud@midchains.com immediately. You must raise the request from the same email that you have used to register your MidChains account for us to temporarily disable your access while the investigation takes place.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the MidChains Help Center","sharedPortalName":"MidChains Help Center","announcementHeader":"Fraud","announcementMessage":"If you notice activity on your account that you didn't perform or your account has been compromised, send an email to fraud@midchains.com immediately. You must raise the request from the same email that you have used to register your MidChains account for us to temporarily disable your access while the investigation takes place.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#424259","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/577b04f2-e219-4d3f-9c4e-a625c6971ddb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZWNjMmE1Mi00MzRjLTRlYmItYWE1My00ODM4YjI5ODEyMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU3N2IwNGYyLWUyMTktNGQzZi05YzRlLWE2MjVjNjk3MWRkYiI6WyJyZWFkIl19LCJleHAiOjE3NDU0OTk5NDksIm5iZiI6MTc0NTQ5OTM0OX0.AjOE48-hH41Otl5WjsQz6AH5RSIScajcU0CjR1EM57c&client=6ecc2a52-434c-4ebb-aa53-4838b298120b&height=300&mode=fit","bannerMediaApiFileId":"577b04f2-e219-4d3f-9c4e-a625c6971ddb","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cs","projectId":10005,"serviceDeskId":3,"name":"Customer Service","description":"<p>Welcome! You can raise a Customer Service request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"48","name":"Complaint","descriptionHtml":"<p>Details about our complaints handling policy can be found <a href=\"https://midchains.com/static/media/4._Complaints_Handling_Procedure.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"Complaint","introHtml":"<p>Details about our complaints handling policy can be found <a href=\"https://midchains.com/static/media/4._Complaints_Handling_Procedure.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","icon":10521,"iconUrl":"https://midchains.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[11],"key":""},{"id":"52","name":"Contact Us","descriptionHtml":"<p>Contact us about any enquiry you have here</p>","callToAction":"Contact Us","introHtml":"<p>Contact us about any enquiry you have here</p>","icon":10539,"iconUrl":"https://midchains.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[11],"key":""},{"id":"34","name":"General Support Request","descriptionHtml":"","callToAction":"General Support Request","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://midchains.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"39","name":"Licensing and Billing","descriptionHtml":"","callToAction":"Licensing and Billing","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://midchains.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[11],"key":""},{"id":"42","name":"Registration","descriptionHtml":"","callToAction":"Registration","introHtml":"<p>Have a question about the registration process or your account? Click here</p>","icon":10515,"iconUrl":"https://midchains.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[11],"key":""},{"id":"36","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://midchains.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"41","name":"Account Compromised or Fraud","descriptionHtml":"","callToAction":"Account Compromised or Fraud","introHtml":"<p>Having an issues logging in or need to update your account, raise a request here</p>","icon":10518,"iconUrl":"https://midchains.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://midchains.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[42,39,36,34,48,52]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"af09a2d1-0b77-3c28-8b86-8b4977e05855","appLinkName":"System Confluence","appLinkUrl":"https://midchains.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Service","spaceUrl":"https://midchains.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://midchains.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZWNjMmE1Mi00MzRjLTRlYmItYWE1My00ODM4YjI5ODEyMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU1MDA1NDksIm5iZiI6MTc0NTQ5OTM0OX0.sFjtaKVAIX2sSWHjgaWT3NUxY4RogbYYc_lKvsYBogM","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"6ecc2a52-434c-4ebb-aa53-4838b298120b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":52,"projectId":10005,"form":{"name":"Contact Us","descriptionHtml":"<p>Contact us about any enquiry you have here</p>","callToAction":"Contact Us","intro":"<p>Contact us about any enquiry you have here</p>","instructions":"<p>Contact us about any enquiry you have here</p>","icon":10539,"iconUrl":"https://midchains.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/52","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/52","calendarParams":{"firstDay":0,"date":"2025-04-24T16:55:49+0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"af09a2d1-0b77-3c28-8b86-8b4977e05855","appLinkName":"System Confluence","appLinkUrl":"https://midchains.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Service","spaceUrl":"https://midchains.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://midchains.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZWNjMmE1Mi00MzRjLTRlYmItYWE1My00ODM4YjI5ODEyMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU1MDA1NDksIm5iZiI6MTc0NTQ5OTM0OX0.sFjtaKVAIX2sSWHjgaWT3NUxY4RogbYYc_lKvsYBogM","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"6ecc2a52-434c-4ebb-aa53-4838b298120b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=midchains","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d2a814e1bd02e754a4808face323c562b6f38b05_lout","baseUrl":"https://midchains.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://midchains.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6ecc2a52-434c-4ebb-aa53-4838b298120b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5e67deb46fa44bd484d2bb062dd77701","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}