Online security is of utmost priority at MidChains and we have taken steps to ensure your safety on the trading platform. Please follow these steps to ensure that your account is secured with Two Factor Authentication.
Installing Google Authenticator for your Two-Factor Authentication (2FA)
Install Google Authenticator app. The Google Authenticator app is available in the App Store or Google Play (compatible with iOS and Android).
Once the Google Authenticator app is installed, navigate to MidChains and login to your Account. We will prompt you to click the button to add two factor authentication. This will redirect you to the Google authentication token page.
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2. You Should copy the “secret key” which is generated and bring it to your google authentication app. click on + icon on the app to add a new account.
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3. Paste the copied secret key into your Google authenticator app in the “Key“ field and type in your email address in the field “Account“. Press “Add“ to get your 2FA token.
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4. Copy your 6 digit 2 FA token and paste it in the field marked “2 FA Code“, Enter your password to login to the MidChains platform and press next.
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5. You will arrive at your MidChains Portal.
Troubleshooting your 2FA
If the device that your authenticator app is installed goes missing or is stolen, your account is at risk of being compromised, especially if your email account can be accessed from that device. In this situation, you should immediately sign in to your account to make the necessary changes to your account settings. If you are unable to sign in, contact the Support team via support@midchains.com to have your account temporarily disabled.
Out-of-sync Time - If you have access to your 2FA codes but you are receiving an 'Invalid login' message, please update the time settings on your phone from Manual to Automatic and ensure the correct code is being used.
How to re-enable Google Authenticator if you no longer have access to your previously installed Google Authenticator app.
If you have stored the 16-digit code which was generated when you enabled the Google Authenticator for the first time, you can re-enable your Google Authenticator by adding the key to the App manually. If you haven't stored the backup key, you may reach out to us via support@midchains.com.
Authentication page showing a “2FA code error”?
Make sure you are entering correctly the One Time Passcode (OTP) generated from your Google Authenticator.
Otherwise, synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to log in).
Browse the Login page using incognito mode on the Google Chrome web browser.
Clear your browser cache and cookies.
Attempt to log in.
If none of the suggested steps above solves your problem, then we suggest you initiate the resetting process of your Google Authenticator.